California Licensed IT Telecom Engineer

Job Summary

A company is looking for an IT Telecom Engineer to lead the design and management of voice communication infrastructure.

Key Responsibilities

• Lead the design, implementation, and maintenance of Genesys contact center solutions
• Manage telecommunications infrastructure to ensure high availability of voice services
• Analyze call flow data and recommend improvements to enhance customer experience

Required Qualifications

• 5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform
• Strong technical knowledge of AWS public cloud services and networking stack tools
• Experience with integrating REST API based SaaS
• Bachelor's degree in computer science, Telecommunications, or related field (or equivalent experience)
• Relevant certifications (Genesys Certified Professional, etc.) preferred