Call Center Manager

Job Summary

A company is looking for a Call Center Manager, Front Line.

Key Responsibilities

• Lead and coach a team of Advocates, focusing on professional development and customer satisfaction
• Develop metrics to measure team performance and optimize customer success operations across various channels
• Implement and manage end-to-end project plans to enhance customer experience and team efficiency

Required Qualifications

• 6+ years of work experience with 3+ years in direct people management
• Experience managing a team of 7+ in a high-volume environment
• Background in product and project management
• Experience in building and scaling Customer Success operations in a fast-paced environment
• Proven ability to upsell and cross-sell effectively