Call Center Project Manager

Job Summary

A company is looking for a Call Center Project Manager.

Key Responsibilities

• Lead Implementation Planning for new customer service initiatives, ensuring clear scope and timelines
• Oversee Operational Readiness activities to ensure teams can support new tools and services effectively
• Coordinate with cross-functional teams to align on project requirements, risks, and dependencies

Required Qualifications

• 5+ years of project or program management experience in customer service or operations
• Proven ability to collaborate and lead stakeholders across multiple departments
• Experience in preparing teams for go-live, including training and process design
• PMP, PRINCE2, or similar certification preferred
• Experience with ServiceNow, CRM, or contact center technology is a plus