Card Fraud Customer Service

Job Summary

A company is looking for a Card Fraud Customer Service representative.

Key Responsibilities

• Assist customers with inquiries related to card fraud and unauthorized transactions
• Investigate and resolve fraud claims while ensuring customer satisfaction
• Provide education and support to customers on fraud prevention measures

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience in customer service or a related field
• Knowledge of card fraud detection and prevention practices
• Ability to work in a remote environment, if applicable
• Familiarity with banking or financial services is a plus