CCaaS Architect Lead

Job Summary

A company is looking for a CCaaS Architect Lead for the Americas.

Key Responsibilities

• Lead pre-sales discovery and advisory workshops with enterprise prospects
• Design future-state CCaaS architectures and act as a trusted advisor to senior executives
• Manage and develop a team of CX Architects specializing in CCaaS

Qualifications

• 10+ years of pre-sales solution architect experience in contact center or CCaaS domains
• Proven success in leading and developing regional pre-sales/architect teams
• Deep knowledge of omnichannel engagement and cloud contact center transformation
• Strong executive presence with the ability to lead C-suite conversations
• Experience collaborating across Sales, Product, and Marketing