Client Team Lead

Job Summary

A company is looking for a Client Team Lead.

Key Responsibilities

• Oversee daily production and ensure client delivery SLAs are met
• Review loan escalations and respond to client inquiries
• Provide coaching and training to staff to meet goals and KPIs

Required Qualifications

• Minimum 5 years of experience in mortgage underwriting or quality control
• At least 2 years of supervisory experience
• Experience with second level reviews and escalations
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Familiarity with ACES is preferred