Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager (TAM) to enhance customer engagement and technical support.

Key Responsibilities

• Own the post-sale technical relationship and provide strategic guidance for customer deployments
• Build and maintain positive customer relationships through regular meetings and collaboration with cross-functional teams
• Train customers on product usage, manage feature requests, and ensure customer satisfaction

Required Qualifications

• Minimum 4 years of customer-facing experience in cybersecurity software/technology
• Hands-on experience with Endpoint Security, Network Security, Vulnerability Management, and SaaS Security
• Strong understanding of internet protocols, data formats, and networking components
• Familiarity with common Security and Compliance frameworks such as NIST, ISO, and PCI DSS
• Self-motivated with a customer-focused approach and strong ownership of results