Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support customer success and resolve complex technical issues.

Key Responsibilities

• Analyze, troubleshoot, and resolve complex technical issues reported by customers
• Serve as the point of contact for customer escalations and coordinate with internal teams for issue resolution
• Conduct regular check-ins with customers to ensure satisfaction and monitor usage patterns

Required Qualifications

• 7+ years of experience with EDR/DLP endpoint technologies
• 3+ years in a Technical Account Management or similar customer-facing technical role
• Deep technical background in SaaS-based security and endpoint agent technologies
• Proven experience in solving escalated technical customer issues
• Practical knowledge of networking and security products