Renewals Account Manager

Job Summary

A company is looking for a Renewals Account Manager to drive customer retention and growth.

Key Responsibilities

• Manage the renewal lifecycle for a portfolio of commercial customers, ensuring high on-time renewal rates
• Develop and maintain a forecast of the renewal portfolio, meeting or exceeding renewal and net retention targets
• Identify churn risks and uncover expansion opportunities by understanding customer needs and product usage

Required Qualifications

• 5+ years of experience in a customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably in B2B SaaS
• Proven track record of meeting and exceeding retention and expansion quotas
• Strong commercial acumen and negotiation skills, managing complex renewal cycles
• Technical aptitude to understand and articulate the value of complex technical products
• Proficiency with CRM software for pipeline management and forecasting