Clinical Customer Service Manager

Job Summary

A company is looking for a Manager, Clinical Customer Service.

Key Responsibilities

• Plan, prioritize, coordinate, and monitor departmental activities to ensure efficient service delivery
• Manage and train staff, develop programs, and facilitate change within the Customer Service Division
• Collaborate with clinical teams and ensure compliance with healthcare regulations and organizational policies

Required Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, or a related field, or equivalent experience
• Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) certification preferred
• Minimum of 3 years of management experience overseeing hiring, training, and performance management
• Working knowledge of call center systems and quality performance monitoring methods
• Demonstrated ability to analyze work processes and implement changes effectively