Clinician Experience Specialist

Job Summary

A company is looking for a Clinician Experience Specialist to enhance user support and engagement.

Key Responsibilities

• Deliver exceptional support to users through email, phone, and video calls
• Manage and resolve feedback tickets, addressing clinical QA, product education, and software troubleshooting
• Collaborate cross-functionally with Product and Engineering teams to improve user experience and product quality

Required Qualifications

• 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role
• 2+ years in a clinical or clinical documentation role with knowledge of provider workflows and EHR systems
• Experience in a fast-paced startup environment, preferably in healthcare SaaS
• Proficient with tools like Front, GitHub, Slack, or similar systems
• Analytical thinker with the ability to diagnose issues and develop effective solutions