Community Manager

Job Summary

A company is looking for a Community Manager to build and energize their customer community, driving advocacy, engagement, and retention.

Key Responsibilities

• Identify, recruit, and nurture customer advocates for case studies, testimonials, and product reviews
• Plan, execute, and optimize digital events and engagement initiatives
• Measure and report on customer engagement metrics and advocacy program success

Required Qualifications

• 5+ years of experience in B2B SaaS marketing, particularly in PLG environments
• Proven track record in managing customer marketing, advocacy, or community programs
• Experience with customer review campaigns and managing review platform presence
• Experience in running digital customer events and advisory boards
• Familiarity with customer advocacy platforms, review management tools, and CRM software