Competitive Solutions Architect

Job Summary

A company is looking for a Competitive Solutions Architect to support product growth in the Contact Center and Phone markets.

Key Responsibilities

• Provide insights through technical, strategic, and industry analysis to drive positioning
• Conduct hands-on technical evaluations of top CCaaS and Phone vendors to compare solutions
• Collaborate with sales teams to influence high-value opportunities and enhance market positioning

Required Qualifications

• Experience in pre-sales solution engineering, solution architecture, or technical marketing engineering
• Familiarity with Contact Centers (CCaaS), VoIP, or UCaaS solutions
• Hands-on experience with CCaaS or conversational platforms; UCaaS experience is a plus
• Experience with competition benchmarking and testing methodologies is advantageous
• Previous experience in intelligence, strategy, or market research is beneficial