Contact Center Engineer

Job Summary

A company is looking for a Professional Services Contact Center Engineer.

Key Responsibilities:

• Manage the implementation of Contact Center projects, ensuring timely and budget-compliant completion
• Handle multiple projects across various customers with minimal oversight
• Provide consultation to customers, ensuring full benefits of proposed solutions are delivered

Required Qualifications:

• Minimum of 2 years of experience in a Professional Services Implementation position in the Contact Center industry
• Working knowledge of JavaScript, C++, C Sharp, HTML scripting, and contact center platforms
• Experience supporting global customers across multiple geographies
• BA/BS in a technical discipline or equivalent experience preferred
• Certified Contact Center skills are desired