Contact Center Trainer

Job Summary

A company is looking for a Contact Center Trainer.

Key Responsibilities

• Design and facilitate engaging training sessions for call center agents
• Identify training needs through interactions with agents and leadership
• Assist agents with inbound escalation calls and provide needs-based solutions

Required Qualifications

• Prior experience training in a wireless telecom contact center
• Strong understanding of call center operations and escalation processes
• Proven ability to lead, coach, and inspire others
• Self-motivated with a passion for continuous improvement
• Clear and dynamic communication skills for all employee levels