Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative for SHP Operations, working remotely on a per diem basis during the day shift.

Key Responsibilities

• Facilitate communication between members, providers, and internal departments regarding plan products and services
• Provide accurate information and resolve inquiries related to benefits, claims, and enrollment
• Document interactions and assist with member education on health coverage and services

Required Qualifications

• High School Diploma or Equivalent
• Less than 1 year of experience as a Customer Call Center Representative, with a minimum of six months required
• Medical office certification, including knowledge of medical terminology, preferred
• Associate's degree in business administration or health care administration preferred
• 2 years of customer service or medical office experience preferred