Customer Education Manager

Job Summary

A company is looking for a Manager of Customer Education.

Key Responsibilities

• Manage the Customer Education roadmap and initiatives to align educational offerings with customer needs
• Lead a team of instructional designers and technical product trainers to develop high-quality educational content
• Evaluate and improve KPIs and initiatives to enhance customer adoption and experience

Required Qualifications

• 7+ years of experience in instructional design or customer education within a SaaS environment
• Experience with learning management systems (LMS) and conducting needs analysis
• Bachelor's degree in Education, Instructional Design, or a related field
• Strong project management skills with the ability to manage multiple projects
• Proven ability to collaborate with cross-functional teams