Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent (Overnight Shift).

Key Responsibilities

• Interact with buyers and sellers to ensure a positive customer experience
• Resolve customer issues related to payments, orders, shipments, and general inquiries promptly and effectively
• Collaborate with other departments to troubleshoot and improve customer experience

Required Qualifications

• Open to overnight shift from 8pm-5am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of e-commerce and marketplace operations
• Bachelor's degree or college experience preferred