Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to build customer communication programs and advocate for customer success.

Key Responsibilities

• Drive customer communication strategies to enhance product usage and advocacy
• Identify and nurture customer advocates while managing a comprehensive reference program
• Collaborate with cross-functional teams to develop and execute campaigns and content showcasing customer impact

Required Qualifications

• 5+ years of experience in customer marketing, customer success, or related roles, preferably in B2B SaaS
• Proven ability to develop impactful customer relationships and stories
• Experience in running expansion or cross-sell campaigns with Customer Success and Sales teams
• Familiarity with tools like Salesforce, Slack, or customer reference platforms is a plus
• Collaborative mindset with a passion for elevating the customer voice