Customer Order Management Representative

Job Summary

A company is looking for a Rep 1, Customer Order Management.

Key Responsibilities

• Provide timely and accurate information to customers regarding order status and product requests
• Process customer returns and resolve disputed billing charges in collaboration with the Medical Billing department
• Communicate with customers via digital channels and maintain a positive work atmosphere

Required Qualifications

• High School Diploma or GED
• 1 year of medical industry or call center/customer service experience
• Knowledge of Word, Excel, Access, or other database software
• Intermediate math skills for calculating figures such as discounts and percentages
• Ability to interpret medical publications and technical procedures