Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their Contact Center Team in a fully remote, entry-level position.

Key Responsibilities

• Respond to and forward inbound phone calls to the appropriate department
• Perform heavy outbound call activities to support Admissions efforts
• Manage social media marketing channels and collaborate with Marketing and Admissions Departments

Required Qualifications

• Previous receptionist or call center experience preferred
• Experience with Salesforce and PeopleSoft is a plus but not required
• Ability to work under pressure in a fast-paced environment
• Strong interpersonal skills and a positive attitude
• Excellent computer experience, including MS Word, Excel, and Outlook