Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II for Government Accounts (USA remote).

Key Responsibilities

• Responds to and resolves customer requests via email and phone, including processing orders and addressing billing questions
• Answers product inquiries and facilitates communication for technical assistance
• Collaborates with other departments and suppliers to resolve customer issues and maintains service quality standards

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Currently holds a Customer Service position or possesses equivalent experience
• Ability to navigate multiple software programs and Microsoft Office
• Strong organizational and planning skills in a fast-paced environment
• Ability to learn and apply new information effectively