Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to build relationships with senior living operators and investors, ensuring they maximize value from AI-powered insights.

Key Responsibilities

• Lead client onboarding and ensure smooth transitions to full platform adoption
• Manage ongoing client relationships as the primary point of contact and strategic advisor
• Drive internal workflow optimization and coordinate delivery of data and analytics solutions

Required Qualifications

• 3-5 years of customer success experience with a proven impact
• Strong relationship-building skills with C-suite executives and community sales staff
• Experience in a startup environment with the ability to navigate ambiguity
• Genuine curiosity about data and its influence on business decisions
• Bachelor's degree or equivalent relevant experience