Licensed Customer Service Representative

Job Summary

A company is looking for a Licensed Customer Service Representative - Remote.

Key Responsibilities

• Assist customers by efficiently handling inbound calls regarding renewals, coverage, eligibility, billing, and policy changes
• Deliver expertise by assessing customer and agent needs to enhance satisfaction and retention
• Provide guidance on insurance products through upselling and cross-selling techniques

Required Qualifications

• Valid Property & Casualty License or Personal Lines License
• Associate degree in a business-related field or equivalent experience
• Minimum of 6 months' related work experience, preferably in customer service
• Proficiency with computers and knowledge of Microsoft Office tools
• Ability to handle confidential information and understand organizational policies and procedures