Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the success of a portfolio of customers, including onboarding, project success, retention, and renewal
• Define and demonstrate the value delivered to customers, overseeing lifecycle processes and engagement metrics
• Develop tailored customer programs and proactively monitor engagement to prevent churn

Required Qualifications

• At least 5 years of experience in Customer Success, Account Management, Consulting, or Engagement Management in a high growth technology firm (preferably SaaS)
• Proven track record of managing significant engagements with enterprise customers
• Bachelor's degree in Business, Computer Science, or a related field
• Strong technical aptitude with the ability to understand and explain complex technical products
• Exceptional stakeholder management skills and ability to navigate complex relationships