Support Engineer 3

Job Summary

A company is looking for a Support Engineer 3 to join their Customer Support Department.

Key Responsibilities

• Manage and resolve high-priority customer escalations impacting strategic clients
• Coordinate internal and external resources for timely resolution of critical issues
• Mentor support teams to enhance incident management processes and customer satisfaction

Required Qualifications

• Minimum of 7+ years of experience in the technology industry, specifically in customer support or incident management
• Ability to work non-standard hours, including weekends and holidays
• Strong knowledge of Microsoft products such as Azure, Office, AI, and Security solutions is a plus
• U.S. citizenship with a valid U.S. passport or Real ID for verification purposes