Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead a team of Customer Success Managers, promoting growth and operational excellence
• Drive processes and programs to enhance customer outcomes and achieve business impact
• Monitor key performance indicators and partner with sales teams for expansion and renewals

Required Qualifications

• 8+ years of customer success management experience in a SaaS enterprise software company
• 3+ years of experience managing a Customer Success portfolio with a team
• Strong operational excellence and process improvement skills
• Technical expertise, preferably in Enterprise SaaS Software in the IT or Security space
• Proven leadership qualities and experience engaging with Fortune 500 companies