Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician.

Key Responsibilities:

• Provide technical support to in-person and remote users by troubleshooting hardware and software issues
• Create and maintain knowledge base documents to streamline ticket resolution processes
• Manage Active Directory accounts and oversee PC lifecycle management

Key Qualifications and Skills:

• Understanding of desktop and laptop hardware and troubleshooting Windows 10/11
• Familiarity with Office applications, DHCP, DNS, TCP/IP, and wireless networking
• Prior experience with a commercial ticketing system, such as JIRA, is a plus
• Knowledge of modern Information Security principles and practices
• Ability to learn and implement new concepts swiftly