Escalations Specialist

Job Summary

A company is looking for an Escalations Specialist to lead investigations into complex user safety incidents.

Key Responsibilities:

• Lead end-to-end investigations of urgent safety incidents, including intake, triage, data analysis, documentation, and resolution
• Distill findings into clear, actionable reports for internal stakeholders
• Draft high-quality, user-facing communications related to sensitive or escalated cases

Required Qualifications:

• 2+ years of experience supporting legal or regulatory investigations, crisis response, or related Trust & Safety work
• 1-2 years working in Trust & Safety or risk operations at a technology or consumer platform company (preferred)
• Deep understanding of privacy and data sensitivity, particularly in relation to user safety
• Strong analytical skills with the ability to interpret complex datasets and derive key insights
• Familiarity with moderation systems and experience using investigative tools or case management platforms