Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support higher education customers in achieving their goals and maximizing the value of their software investment.

Key Responsibilities

• Partner with customers during migrations from Classic Research products to the Platform, ensuring smooth transitions
• Build and strengthen customer relationships to drive satisfaction, retention, and growth
• Develop and execute customer success plans with clear outcomes and milestones

Required Qualifications

• 5+ years in a customer-facing role (Customer Success, Consulting, or Account Management)
• Proven track record of building relationships with customers at all levels
• Technical fluency, including experience with system integrations
• Data-driven and outcome-oriented, with the ability to use metrics for decision-making
• Bachelor's degree or equivalent work experience