Lead Advanced Support Engineer

Job Summary

A company is looking for a Lead Advanced Support Engineer to provide top-tier technical support to federal and global customers.

Key Responsibilities

• Resolve complex customer issues using networking packet level inspection tools and forensic log analysis
• Handle critical support cases for the Enterprise customer segment and coordinate cross-team communications
• Develop automated customer simulations for troubleshooting and create advanced technical training

Required Qualifications

• Must be a US Citizen residing in the 48 Continental United States
• Associates degree in Computer Science, Networking, or equivalent experience
• Familiarity with packet inspection tools (e.g., Wireshark, TShark)
• 3+ years of hands-on troubleshooting experience with Netscaler or similar networking products
• Strong background in networking with exposure to load balancing products