Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure satisfaction, adoption, and retention of clinical accounts.

Key Responsibilities

• Maximize customer retention and satisfaction through proactive engagement and issue resolution
• Conduct regular check-ins and drive revenue growth with clinical and healthcare accounts
• Advocate for customer needs to the Product team and identify expansion opportunities

Required Qualifications

• 3+ years of experience in Customer Success or Account Management, preferably in HealthTech/MedTech
• Experience carrying a quota and working in a B2B SaaS business
• Fluency with CRM systems, preferably Salesforce and/or Totango
• Proven track record of developing renewal strategies and managing a larger customer base
• Experience in a start-up or fast-paced business is a plus