Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - FinTech.

Key Responsibilities

• Ensure operational excellence through post-sales implementation program management and ongoing account support
• Drive customer advocacy by resolving issues from acquisition to value realization
• Monitor customer health and coordinate with internal teams for customer benefits

Required Qualifications

• Bachelor's degree in a related discipline or equivalent experience
• 5-7 years of experience in B2B customer success, account management, or a client-facing role
• Knowledge of customer success processes and best practices
• Experience working with complex, multi-divisional, and multi-geographical customers
• Experience collaborating with cross-functional teams