Bilingual Pharmacy Technician

Job Summary

A company is looking for a Bilingual Pharmacy Customer Service Representative.

Key Responsibilities

• Handle calls and correspondence regarding pharmacy benefit inquiries from providers and members
• Document calls within a call tracking system to ensure clear and accurate resolutions
• Assist network pharmacies in processing prescription claims and serve as a customer advocate in problem resolution

Required Qualifications

• Bilingual in English and Spanish
• Bachelor's Degree or equivalent relevant work experience
• Active/Current National Pharmacy Technician Certification
• 3-5 years of relevant work experience in a health plan, TPA, or PBM contact center
• Prior experience working with health plans, TPAs, or PBM contact centers