Senior Customer Success Manager

Job Summary

A company is looking for a Senior Account Manager (B2B, SaaS).

Key Responsibilities

• Build strategic relationships with executives and stakeholders across accounts
• Drive customer adoption and value from the platform to achieve measurable ROI
• Manage renewals and lead growth conversations, including business reviews

Required Qualifications

• 5+ years in a customer-facing SaaS role with experience in renewals and account growth
• Familiarity with EdTech, Training, eLearning, L&D, HRTech, or similar SaaS verticals preferred
• Industry knowledge in skilled trades, facilities maintenance, manufacturing, construction, or heavy equipment is a plus
• Comfortable using Salesforce, ChurnZero, and AI tools
• Must be authorized to work in the United States without stipulations