Member Services Manager

Job Summary

A company is looking for a Manager of Member Services.

Key Responsibilities

• Oversee call center operations, including performance monitoring and staff audits
• Supervise department personnel, including hiring, training, and performance appraisal
• Manage customer service delivery to ensure high levels of member satisfaction

Required Qualifications

• Bachelor's degree in business administration or a related field preferred
• Minimum of 5 years' experience in supervising or managing a call center in a healthcare setting
• Extensive knowledge of call center operations and customer service delivery
• Ability to lead and motivate employees
• Proficiency in Microsoft Office Suite