Technical Support Analyst II

Job Summary

A company is looking for a Service Desk Technical Support Analyst II to provide support for their client/member platform and associated services.

Key Responsibilities

• Research and diagnose complex software issues raised by clients/members
• Develop, test, and implement SQL queries for issue investigation and analysis
• Document processes, procedures, and technical instructions for future reference

Required Qualifications

• Bachelor's Degree in Computer Science or related field
• 3+ years of development or technical support experience
• Experience with Salesforce and MuleSoft, including troubleshooting integration issues
• Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
• Experience with ServiceNow ITSM and on-call support activities