Texas Licensed Tech Support Representative

Job Summary

A company is looking for an Overnight Tech Support Representative.

Key Responsibilities

• Provide technical assistance for cable, router, and internet issues through inbound calls
• Troubleshoot and resolve customer concerns while processing orders and updating accounts
• Deliver exceptional customer service with empathy and efficiency

Required Qualifications, Training, and Education

• Must reside in Texas
• Completion of an extensive training program
• Access to cable or fiber internet service with specified speed requirements
• A private workspace free from distractions during working hours
• Ability to be on webcam during working hours