Call Center Associate

Job Summary

A company is looking for a Call Center Service Associate.

Key Responsibilities

• Receive and address customer inquiries via various communication channels
• Initiate investigations based on the nature of customer inquiries and document actions taken
• Deliver excellent customer service while adhering to quality and production standards

Required Qualifications

• High school degree or equivalent required
• Some college education preferred
• Experience in a call center or customer service role within the health insurance industry required
• PC proficiency and keyboarding skills
• Ability to work in a high-pressure, fast-paced environment