Senior Client Support Engineer

Job Summary

A company is looking for a Senior Client Support Engineer-2 to provide technical support and ensure customer satisfaction.

Key Responsibilities

• Act as the first point of contact for clients seeking technical assistance via various communication channels
• Administer domain user accounts and provide remote support for issues related to network connectivity, software, and hardware
• Document service requests and incidents, and escalate unresolved issues to appropriate technical teams

Required Qualifications

• Basic technical knowledge of operating systems and IT infrastructure
• Experience with ticketing systems and service desk operations is preferred
• Ability to troubleshoot and resolve technical issues efficiently
• Customer service orientation