Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - High Touch (East Coast).

Key Responsibilities

• Manage a portfolio of strategic customers, ensuring successful onboarding and adoption of the platform
• Develop and optimize processes and workflows to enhance customer engagement and success
• Identify and drive revenue growth opportunities through upselling and cross-selling initiatives

Required Qualifications

• Experience in customer success, including managing a book of business and conducting renewals
• Ability to quickly learn and understand customer needs and translate the platform's value
• Technical skills to build workflows and handle basic technical issues
• Commercial experience in driving revenue growth through upsells and cross-sells
• Strong interpersonal skills to build lasting relationships with customers