Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to help scale and optimize its global Customer Success organization.

Key Responsibilities

• Provide operational support to the Customer Success team, ensuring efficient use of systems and processes
• Design and maintain dashboards and reports for team visibility and strategic readouts
• Conduct customer analyses to identify trends, retention risks, and upsell opportunities

Required Qualifications

• 5+ years in Customer Success Operations, Revenue Operations, or Business Operations, preferably in SaaS & AI
• Strong understanding of Customer Success metrics and data analysis tools
• Experience in cross-functional collaboration with various departments
• Ability to manage complex tasks with multiple stakeholders independently
• Self-motivated with a passion for identifying opportunities and solving problems