Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent to join their team in Spain.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone
• Assist customers with account setup, transactions, payments, and technical troubleshooting
• Guide customers through KYC/AML verification processes in line with regulatory requirements

Required Qualifications

• Proven experience in Customer Support, preferably in fintech, banking, or a regulated industry
• Familiarity with financial services, payments, or crypto products is a strong plus
• Fluency in Spanish and English is required
• Proven ability to quickly learn a new technology product
• Strong 'get things done' approach