Customer Support Manager

Job Summary

A company is looking for a Support Manager to lead technical support functions and optimize client support needs.

Key Responsibilities

• Lead, hire, and develop a team of support analysts focused on customer experience
• Develop strategies to enhance support processes and optimize the use of technology
• Collaborate with cross-functional teams to align on customer requests and company goals

Required Qualifications

• 6+ years of experience leading customer service teams in the healthcare industry
• 4+ years of experience in creating and optimizing support triaging processes
• Experience in creating Key Performance Indicators (KPIs) for team performance
• Startup experience in healthcare or health tech organizations
• Experience leading support functions through acquisitions or rapid changes