Job Summary
A company is looking for a Customer Support Representative I.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat
- Answer basic customer questions and manage sample orders in Salesforce and internal systems
- Handle routine administrative tasks and escalate complex issues when needed
Required Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred
- Experience in customer service or office setting strongly preferred but not required
- Proficiency with Microsoft Office Suite required
- Experience with Salesforce preferred but not required
- Ability to handle customer inquiries professionally with a customer-centric approach
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