Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage the support experience for its global user base.

Key Responsibilities

• Respond to user inquiries quickly and empathetically across various channels
• Collaborate with product and engineering teams to address bugs and recurring issues
• Write and refine help center articles to enhance support scalability and usability

Required Qualifications

• 3-5 years of experience in customer support, preferably in SaaS or consumer tech
• Experience supporting creative tools, AI products, or design/visual software
• Proven ability to create self-service resources like knowledge bases and FAQs
• Comfortable in fast-paced, evolving startup environments
• Passion for AI, design, or empowering creators