Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide technical support in a remote setting.

Key Responsibilities

• Respond to and resolve technical and non-technical customer support issues via phone, live chat, and email
• Troubleshoot issues to determine root causes and escalate when necessary
• Collaborate with client-facing teams and produce documentation for customer and internal use

Required Qualifications

• 2 - 3 years of experience in customer service support in an online, B2B or DTC environment
• High school education or equivalent; post-secondary education preferred
• Minimum 2 years' experience in a technical customer support role for software products/services
• Experience with Software as a Service (SaaS) platforms and website support
• Hands-on experience with WordPress or similar website platforms