Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Build and maintain relationships with 30-60 paying customers to ensure retention and growth
• Monitor product usage and revenue data to proactively address customer health and concerns
• Gather customer feedback and communicate it effectively to the wider team

Required Qualifications

• In-depth understanding of the company's products, including technical aspects like feature flags and data warehousing
• Strong customer focus to effectively assist users and eliminate usage barriers
• Able to manage and prioritize effectively for a customer base of around 50 clients
• Experience with similar technologies, such as product analytics or developer tools, is preferred
• Previous experience in a Pre-sales or Technical Account Manager role is advantageous