Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (EST based).

Key Responsibilities

• Establish and maintain strong, trust-based relationships with key customers
• Collaborate with Onboarding Specialists to develop onboarding plans and drive product adoption
• Analyze customer data to identify trends and create reports on customer success metrics

Required Qualifications

• Proven experience in a Customer Success, Account Manager, or customer-facing role, preferably in a SaaS company
• Bachelor's degree in business, marketing, or a related field preferred
• Proficiency with customer relationship management (CRM) and customer success tools
• A customer-centric mindset with a passion for delivering exceptional service
• Goal-oriented with a track record of meeting and exceeding customer success targets