Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their client success team.

Key Responsibilities

• Handle incoming inquiries from borrowers and merchants via phone, chat, and email
• Collaborate with cross-functional teams to analyze and resolve customer issues
• Gather customer feedback and identify trends for process improvements

Required Qualifications

• 1+ years of experience in a high-volume customer service role, preferably in fintech or SaaS
• Experience with Zendesk strongly preferred
• Prior experience in a tech or startup environment preferred
• Financial services industry experience preferred
• Schedule flexibility to meet department needs based on EST hours